At Pharmacy Black Market, we combine strict UK pharmaceutical standards with a highly secure, global logistics network. Whether you are ordering locally in the UK or from the other side of the world, we ensure your order is handled with the utmost care, discretion, and speed.
1. Shipping & Delivery Information
We proudly ship to customers and wholesale partners worldwide. All orders are dispatched in discreet, unbranded packaging with no mention of “pharmacy” or medication on the outside of the box to guarantee your absolute privacy.
Delivery Options & Estimates
| Destination | Service Type | Estimated Delivery Time | Tracking |
| United Kingdom | Royal Mail Tracked / Courier Express | 1–2 Business Days | Yes (Fully Tracked) |
| Europe | International Tracked & Signed | 3–5 Business Days | Yes (Fully Tracked) |
| North America | International Express Courier | 5–7 Business Days | Yes (Fully Tracked) |
| Rest of the World | Global Priority Shipping | 5–10 Business Days | Yes (Fully Tracked) |
Please note: Delivery times are estimates and can occasionally be affected by local customs processing times in your destination country.
Dispatch & Tracking
Same-Day Dispatch: Orders placed and approved before [ 2:00 PM GMT] Monday to Friday are dispatched the same day.
Tracking Your Order: Once your package is processed and shipped, you will receive a confirmation email with a unique tracking link to monitor your delivery in real-time.
2. Customs & International Shipping
As a UK-licensed pharmacy, we ensure all outgoing documentation is legally and correctly declared.
Customs Clearance: We have extensive experience navigating international customs. However, customers are responsible for ensuring that the products ordered comply with their local import laws and regulations.
Import Duties: Any local customs duties, taxes, or import fees levied by the destination country are the responsibility of the recipient.
3. Returns & Refunds Policy
Because we dispense regulated, authentic pharmaceutical products, our return policy is governed by strict UK safety standards and General Pharmaceutical Council (GPhC) regulations.
Regulated Products (Prescriptions & Medications)
⚠️ Strict Safety Regulation: Under UK law, we cannot accept returns on medication once it has left our pharmacy premises.
This is a strict safety protocol to ensure the chain of custody and guarantee that all medication we dispense is pristine, un-tampered, and 100% safe. We cannot reuse or resell returned medicine under any circumstances.
Non-Medicinal Products (OTC, Wellness & Accessories)
For non-regulated items, we offer a 14-day return window:
The item must be completely unused, unopened, and in its original, sealed packaging.
To initiate a return for a non-medicinal product, please contact our support team at info@pharmacyblackmarket.com with your order number.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Damaged, Defective, or Incorrect Orders
Your satisfaction and health are our priorities. If your package arrives damaged during transit, or if there is an error with your order:
Contact us immediately (within 48 hours of delivery).
Provide your order number and clear photos of the damaged packaging or incorrect items.
Our team will swiftly investigate and arrange a free replacement shipment or a full refund.
Need Assistance?
Our customer support team is here to help track your shipment or resolve any delivery queries.
Email: info@pharmacyblackmarket.com
Whatsapp/ Live Chat: +447473543854
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT
