Effective Date: July 14, 2026
Last Updated: July 14, 2026
At Pharmacy Black Market, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or communicate with our support channels.
As a licensed UK online pharmacy operating under General Pharmaceutical Council (GPhC) standards, we handle your information with the highest levels of confidentiality, security, and legal compliance (including UK GDPR and EU GDPR).
1. Information We Collect
To process your orders, verify your identity, and ensure patient safety, we collect several types of information:
Identity & Contact Data: Your name, shipping address, billing address, email address, and phone number.
Medical & Health Data: Information necessary to safely dispense medications, including medical history questionnaires, prescriptions, and consultations with our advisory team. This data is treated with the highest tier of confidentiality.
Transaction & Financial Data: Details about payments to and from you, and products you have purchased. (Note: We do not store full credit card or payment credential details on our servers; they are processed securely through encrypted, PCI-compliant third-party payment gateways).
Technical Data: IP address, browser type, operating system, and tracking data (cookies) to help improve your browsing experience.
2. How We Use Your Information
We only process your personal data when we have a legal basis to do so. This includes:
Fulfilling Orders: Processing payments, dispensing your medications, and coordinating global delivery or local pickup.
Clinical Safety & Verification: Verifying prescriptions and ensuring that the treatments ordered are safe and medically appropriate for you.
Customer Support: Resolving order inquiries, shipping tracking, or answering queries via live chat or encrypted support channels.
Legal & Regulatory Compliance: Meeting our statutory obligations as a UK-registered pharmacy, including audit requirements and compliance with the GPhC.
3. Data Discretion, Security, and Protection
We understand that privacy is paramount when ordering pharmaceuticals online.
State-of-the-Art Encryption: All data transmitted to and from our website is encrypted using Secure Socket Layer (SSL) and industry-standard security protocols.
Restricted Access: Your medical and personal information is strictly restricted to authorized pharmacists, clinicians, and support staff on a “need-to-know” basis.
No Marketing Spam: We will never sell, trade, or lease your personal or medical information to third-party marketing companies.
4. Sharing Your Data (Logistics & Partners)
We only share necessary personal data with third parties crucial to executing your service:
Logistics & Delivery Partners: Sharing your name, address, and contact number with international couriers (Medicargos, Royal Mail, DHL, FedEx) to ensure your package is delivered. (Our packaging remains entirely discreet and unbranded).
Payment Gateways: Securely passing transaction information to authorize and complete payments.
Regulatory Authorities: In highly exceptional cases, we may share information if legally required to do so by UK law enforcement, the GPhC, or other regulatory bodies.
5. How Long We Keep Your Data
We only retain your personal data for as long as necessary to fulfill the purposes we collected it for. By law, medical records and pharmaceutical dispensing logs must be retained for specific statutory periods under UK healthcare regulations. Once these retention periods expire, your data is securely deleted or anonymized.
6. Your Legal Rights (UK & EU GDPR)
Depending on your location, you hold strong rights regarding your personal data:
The Right to Access: You can request a copy of the personal data we hold about you.
The Right to Correction: You can ask us to correct any inaccurate or incomplete information.
The Right to Erasure (“Right to be Forgotten”): You can request that we delete your data, subject to certain exceptions (such as our legal requirement to maintain medical dispensing logs under UK pharmacy laws).
The Right to Restrict Processing: You can request that we pause or limit how we use your data.
7. Cookies & Tracking
Our website uses cookies to enhance functionality, remember your shopping cart items, and analyze website traffic. You can choose to disable cookies through your browser settings, though doing so may limit some functionality of our online store.
8. Contact Our Data Protection Officer
If you have any questions about this Privacy Policy, your data, or if you wish to exercise any of your legal rights, please contact our support team:
Email: [info@pharmacyblackmarket.com]
